


Scenario

Customer Journey map

Mappa degli Stakeholder

Card Sorting

Field Study

Personas

Test di usabilità

Audit UX

Interviste agli stakeholders

Journaled session

Search term analysis

User performance analysis

Evidencing / Insight report

Exploring data & metrics

Self-reporting logs

Analisi degli errori

Etnografia Agile

Motivation matrix

Actors map

User’s needs evaluation

GAP analysis

Benchmark

Eye tracking

Contextual inquiry

Content Inventory

Free listing

Goms Analysis

Shadowing

Focus Group

Diari degli utenti

Field Notes

Survey/questionnaries (online/offline)

The five why

Users feedback analysis