Scenario
Customer Journey map
Mappa degli Stakeholder
Card Sorting
Field Study
Personas
Test di usabilità
Audit UX
Interviste agli stakeholders
Journaled session
Search term analysis
User performance analysis
Evidencing / Insight report
Exploring data & metrics
User stories (video)
Self-reporting logs
Analisi degli errori
Etnografia Agile
Motivation matrix
Actors map
User’s needs evaluation
GAP analysis
Benchmark
Eye tracking
Contextual inquiry
Content Inventory
Free listing
Goms Analysis
Shadowing
Focus Group
Diari degli utenti
Field Notes
Survey/questionnaries (online/offline)
The five why
Users feedback analysis