Le principali tecniche per analizzare e comprendere il comportamento e i bisogni degli utenti.

Experience map

Interviste con utenti


Customer Journey map

Mappa degli Stakeholder

Card Sorting

UX monitoring

Agile testing

Service blueprint

Field Study


Test di usabilità

Audit UX

Interviste agli stakeholders

Free Test (Question asking protocol)

Journaled session

User Test (Thinking Aloud)

Search term analysis

User performance analysis

Desiderability toolkit (Benedek and reiterated survey)

Users feedback analysis

Checklist guidelines

Quick exposure memory test (test di 5 secondi)

User role mapping

Remote user testing

Titoli del giorno dopo

Touchpoint Matrix

2×2 matrix

Service Image / Idea

Design games

Intervista di gruppo

Mappa mentale

Proof of concept design

Best practice analysis

Experience definition characteristic

Evidencing / Insight report

Exploring data & metrics

Unfocus Group

User stories (video)

User Test (Co-discovery)

Role script

Self-reporting logs

Analisi degli errori

Etnografia Agile

Trend study

Mappa dell’offerta

Powers of Ten

Role playing

RITE testing

Task analysis

Motivation matrix

Actors map

User’s needs evaluation

Visual brainstorming

Issue cards

GAP analysis


Empathy Map

Eye tracking

Contextual inquiry

Content Inventory

Free listing

Cognitive Walkthrought

Valutazione euristica

Wizard of Oz

Affinity diagram

Concept mapping (user model)

Goms Analysis


Focus Group

Diari degli utenti

Field Notes

Survey/questionnaries (online/offline)

utente nel suo contesto